Privacy Policy

North Park Veterinary Group Limited (also known as North Park Vets) are committed to protecting and respecting your privacy. This policy (together with our Terms and Conditions and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purposes of the General Data Protection Regulation (the “Act”), the Records Management Officer is Roger Cunningham, 64 Fore Street, North Tawton, Devon, EX20 2DT

Your consent

By using our Websites (www.northparkvets.co.uk) and by using the services provided within the North Park Veterinary Group Limited, you understand and agree that personal information you provide will be held on a database created and operated by us and/or other selected third parties.

What information do we collect and why?

When you register your pet in surgery you will be asked for some essential information including your title, first name, surname, postal address, email address, telephone and if applicable payment information. You may also be requested to give your details for other reasons. These details are collected either in person, by telephone or online, to help us:

• Register your details as a new client or update your details if they change
• Register your pet on health plans
• Make appointments
• Process the fees due for any treatment
• Contact you about your pet, your account or credit status where required;
• Deliver a safe and secure service by helping to prevent and detect fraud. We may need to disclose information to assist legal or debt recovery processes;
• Speed up your form filling processes if you’ve registered online (where applicable);
• Understand your needs and listen to your feedback via market research/shopping analysis, customer polls and surveys;
• Enhance your experience by delivering a more personally tailored service;
• Respond to any issues or queries via the customer service advisor teams; and/or
• Notify you about changes to our service. We will also automatically collect data such as dates and times of your visits to the Website.

How we protect your information

We endeavour to protect your information by:

• Encrypting your personal information if you enter any personal information online. A secure server encrypts all of the information you input before it is sent to us. This protects your confidential data, particularly your credit card details from unauthorised use;
• Keeping your information up-to-date and accurate. Please note that, to do this, we require you to tell us if any of your details such as your name or address change; and
• Having in place strict security procedures for the storage and disclosure of your information to prevent unauthorised access.
• Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to and/or through the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Protecting your security

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you against appropriate third party databases. By accepting these terms and conditions you consent to these checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Act.

Statement on the use and disclosure of Personal Data

We may send you by SMS, email or post, details on offers, products, reminders and services which may be of interest to you. We may also telephone you to discuss treatment details or for market or service research.

We may also permit selected third parties to use your data to provide you with information about goods and services which may be of interest to you and they may contact you about these by post or telephone. They may also contact you by email or SMS where you have consented to receiving such communications.

We may monitor or record telephone calls to ensure our quality standards are maintained and for fraud prevention purposes.

We may use for the purpose of promotional, marketing and publicity purposes in any media worldwide any comments or feedback (excluding personal data) which you post publicly or provide to the surgeries, without notice or without any fee being paid.

We may disclose your personal data for the purpose of :

• Insurance claim(s)
• Reminders for vaccinations or regular treatments
• Debt collection
• Sending newsletters

• We may disclose your personal information to third parties:
• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
• North Park Veterinary Group Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; or
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions or agreements or contracts between us or to protect the rights, property, or safety of North Park Veterinary Group Limited or Equus Vets Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and our internal investigations including customer complaints and claims.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data, for example, the order form. You can also exercise your right not to receive marketing information at any time by clicking the link on the bottom of each email or contacting our customer service team on 01837 82327.

Our website may contain links to enable you to visit other websites of interest easily. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Cookies

In order that we can monitor and improve the Website, we may gather certain information about you when you use it, including details of your domain name and IP (Internet Provider) address, operating system and browser. A cookie is an element of data that a website can send to your browser, which may then store it on the hard drive of your computer. Cookies allow us to understand who has seen which pages and advertisements on the Website and to make the Website more user friendly. We use cookies so that we can give you a better experience when you return to the Website. Most web browsers automatically accept cookies. You do not have to accept cookies and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie. This will give you the opportunity to decide whether to accept it or not. We may also use cookies to provide you with customised information from the Website.  

Cookies in use on this site

Cookie Name	Cookie Category	Description	Duration
wordpress_	2	WordPress cookie for a logged in user.	session
_gid	2	Used to distinguish users.	24 hours
_ga_MXGB21YMCE	2	Used to distinguish users.	2 years
_ga	2	Used to persist session state.	2 years
wp-settings-	1	WordPress also sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.	1 year
wordpress_logged_in_	2	WordPress cookie for a logged in user	session
wordpress_test_	2	WordPress cookie for a logged in user	session
wordpress_test_cookie	2	WordPress test cookie	session
wp-settings-time-	2	WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.	1 year
PHPSESSID	1	To identify your unique session on the website	session
SESS	1	To ensure that you are recognised when you move from page to page within the site and that any information you have entered is remembered.	session

Access Rights

You have a right to access the personal data about you that is held by us. To obtain a copy of the personal information we hold about you, please write to us at the following address: North Park Veterinary Group Limited or Equus Vets Ltd at 64 Fore Street, North Tawton, Devon EX20 2DT

Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email.

If you have any queries about data protection, please contact us on 01837 82327